Business Policies

Business Policies

*Cancellation/ Rescheduling*
BeautyMD Spa requires a minimum of 24 hours’ notice to cancel or reschedule a visit. BeautyPassport members are ONLY allowed to cancel 3 hours before the appointment time. Cancellations or reschedule request MUST be submitted by email at

We appreciate your cooperation with this matter and your understanding of how last-minute cancellations or ‘no shows’ restrict us from providing other clients with appointments, while it costs both money and resources. To avoid this, BeautyMD Spa reserves the right to collect credit card information upon time of scheduling, and may charge you for the cost of treatment, upon any missed services due to insufficient cancellation notice. “No shows” will automatically be deducted from your account.

*Young Children/ Pets Policy*
BeautyMD Spa does not allow children under the age of 12 to accompany their parents/guardians to their appointments, due to liability reasons. We kindly request that you make arrangements for your young children before your appointment. Teenagers between the ages of 13-17 years old must have a signed consent from an adult above the age of 18 years to receive any treatment.

We love animals. Unfortunately, our pets’ policy does not allow you to bring your pets inside the building, with the exception of service pets.

*Late Arrivals*
Customers are asked to be on time to their appointment. Many treatments require a signed consent or medical record form to be completed, so please arrive at least 10 minutes before the start of your appointment to complete your forms, so it does not cut into your treatment time. Customers arriving late WILL NOT get an extension on the services being provided and will be charged the entire cost of service. If a customer is more than 10 minutes late for a scheduled visit and there is not enough staff available, or time, then the appointment may be cancelled at BeautyMD Spa’s discretion.

Conversely, if you are on time for your appointment and BeautyMD Spa is running behind, we guarantee that you will receive the entire length of treatment and service time. We appreciate your patience with this, as sometimes we do run up to 15 minutes behind due to daily inconvenient. If we run over 15 minutes late we will offer a complimentary service, but it is our commitment to always provide you with the intended service and treatment time.

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